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Front Office Management for the Veterinary Team

Authors:

Heather Prendergast

Brand: Saunders

ISBN: 9780323570404

443.47 zł

376.95 zł Save 66.52 zł Tax included

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Description

Learn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team! Front Office Management for the Veterinary Team, 3^rd Edition covers veterinary office duties ranging from:: scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes two all-new chapters on strategic planning and leadership, updated coverage of office procedures, veterinary ethics, and technology. In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for you to master vital front office tasks!

Product Details

Brand Saunders

Reference 62793

EAN13 9780323570404

ISBN 9780323570404

Data sheet

Publication date: 2019
Issue number: 3
Cover: paperback
Pages count: 416
Dimensions (mm): 216 x 276
Weight (g): 1160

Section I: Veterinary Practice Team and Development 1. Veterinary Health Care Team Members 2. The Leadership Team 3. The Receptionist Team 4. The Veterinary Technician Team 5. Human Resources 6. Veterinary Ethics and Legal Issues 7. Compassion Fatigue, Burnout and Suicide Awareness 8. Professional Development 9. Strategic Planning

Section II: Veterinary Operations 10. Marketing Management 11. Financial Management 12. Client Leadership 13. Appointment Management 14. Medical Records Management 15. Inventory Management 16. Controlled Substance Management 17. Safety in the Veterinary Practice 18. Calculations and Conversions

Abbreviations Glossary

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