Returns
In accordance with the Act of May 30, 2014 "on consumer rights", the consumer and the entrepreneur running a sole proprietorship (only in relation to purchases not related to his professional activity) - may resign from the goods purchased in our store without giving a reason within 14 days from the date of receipt of the parcel.
It is possible only if the goods have not been copied or damaged in any way. Computer programs and other audiovisual materials on electronic media must be returned in their original, intact packaging.
In the case of foreign-language literature imported on an individual order, the prices of which depend on the exchange rate - the right to return is not entitled. In special situations, please contact us directly.
If the e-book, audiobook or other computer program has been downloaded (partially or in full) - the customer loses the right to withdraw from the contract.
Please pack the returned goods safely and send them back - if possible - together with the sales document and the written return declaration. The money for the returned goods along with the shipping costs by the cheapest method available in our offer will be refunded immediately, no later than within 14 days, directly or by bank transfer to the account indicated by the customer.
NOTE: The cost of returning the goods is not refundable. We do not accept COD parcels or parcels with the cost of postage transferred to us.
Complaints
In any case of non-compliance of the goods with the contract (e.g. printing defects), all products are covered by the seller's 24-month warranty. All complaints are considered within 14 days of their receipt at the latest.
It is recommended to check in the presence of a representative of the shipping company the contents of the shipment for completeness and mechanical damage that may have arisen during transport. If the packaging was damaged or could suggest damage to the content (tearing, breaking, flooding, breaking the company tape, repackaging) - the relevant information must be included in the damage report. After drawing up the damage report, please inform us about the fact and send the report by e-mail (biuro@medbook.com.pl) or to the address of the seller (Medyceusz, 80-210 Gdansk, ul. Hoene-Wronskiego 1.)
Goods with technical defects or damaged during delivery, the customer should immediately report to the seller. During this notification, our employee will agree on a convenient method of exchange. The store does not accept any parcels sent COD or with forwarded shipping costs without prior agreement.
The costs related to returning the advertised goods, the store returns immediately after receiving the shipment and considering the complaint. Please also attach proof of purchase (receipt or invoice). All complaints are considered within 14 days of their receipt at the latest.
The damaged product will be replaced with another, full-fledged product, and if this is not possible, the store will offer a discount or refund the price of the returned product to the buyer.