TERMS AND CONDITIONS FOR MAIL-ORDER SALES AT MEDBOOK.COM.PL BOOKSTORE
GENERAL PROVISIONS
1. These Terms and Conditions apply to transactions between the medbook.com.pl store and consumers as defined by the Civil Code.
2. The online store at www.medbook.com.pl is operated by Medyceusz Sp. Jawna, headquartered in Gdańsk at Hoene-Wrońskiego Street 1, VAT ID: 957-062-00-52, Regon: 191399726, registered in the National Court Register under number 0000304867. GIODO registration number: 137243. The business address also serves as the correspondence address for the seller.
TECHNICAL REQUIREMENTS.
3. To use our store correctly, the following are required: a. WINDOWS XP, Linux family systems, Apple, or newer systems;
b. An Internet browser: INTERNET EXPLORER 6.X or newer, FIREFOX 2.0 or newer, OPERA 6 or newer, GOOGLE CHROME 2.0 or newer;
c. Detailed technical requirements and licensing restrictions for e-book users are available in the Help section and should be reviewed before purchasing. <Click here to review the e-book Help section>
OFFER
4. All prices in the store are in Polish zlotys and are gross prices (including VAT). Prices do not include potential customs fees (for international shipping) or delivery costs, which are displayed during product selection and added to the product price at the end of the order.
5. The website content at medbook.com.pl does not constitute an offer as defined by the Civil Code; it serves only as commercial information. The store reserves the right to change product prices, introduce or remove products from its offer, conduct and cancel promotions on its website, or make modifications. Such changes do not affect the prices of goods in orders placed before the effective date of a price change, promotion conditions, or sale terms, except for pre-sale publishing announcements (in such cases, the announced price is indicative and may change upon publication).
6. Product reviews and ratings are submitted by customers who purchased the given product. Both positive and negative reviews are posted. We do not pay anyone to post reviews.
7. The medbook.com.pl team strives to ensure that the descriptions and technical specifications of products on the store’s website are accurate. If the product information (including descriptions and technical details) presented on the website differs from reality at the time of the order, the customer has the right to withdraw from the contract under non-compliance of goods with the contract.
ORDERING
8. Orders are accepted through the website medbook.com.pl, by email at biuro@medbook.com.pl, or by phone at (+48 58) 341 54 38.
9. The moment of concluding the sales contract is the acceptance of the order for processing, which occurs when the customer clicks the "I place an order with an obligation to pay" button. This action is recorded in the seller's IT system, and a copy of the contract is sent to the customer’s email address as confirmation.
10. The conditions for processing an order include:
- Correctly providing all required data on the form, especially a phone number and email address for order confirmation;
- Receipt of payment in the seller's account for orders paid by bank transfer and for foreign literature ordered individually;
- Successful authorization by the customer’s bank for transactions paid by credit card or electronic payment;
- Reading and accepting these Terms and Conditions, as well as consenting to the processing of personal data necessary for order fulfillment.
11. Failure to meet the above conditions within 10 days of placing the order results in the termination of the sales contract.
12. In justified cases, the store reserves the right to refuse order processing, limit payment methods, or request prepayment (e.g., from customers who repeatedly fail to collect cash-on-delivery shipments).
13. Ordered products can be paid for by cash on delivery, electronic payments via PayU (fast transfers, bank cards, BLIK), traditional bank transfer, gift card, or discount voucher. Detailed rules for using gift cards or discount vouchers are available on the "Gift Card Terms" page.
14. For bank transfer payments, the following procedure applies: the buyer transfers funds to the bank account at PKO BP S.A. Branch in Gdańsk, account no. 27 1020 1811 0000 0102 0017 9390, after placing the order. Upon confirming the receipt of funds, the store prepares and ships the ordered goods to the address provided in the order. For SEPA transfers from abroad or foreign currency accounts, an additional PLN 15 should be added to cover the SEPA transaction fee. Otherwise, funds received in our account will be less than the order amount, and shipment will be held until payment completion.
15. A receipt or, upon request, a VAT invoice is issued for each order. The sales document is issued when all ordered products are assembled and ready for shipment.
16. The customer may change or cancel an order until the shipment is sent. Changes can be made by phone (+48 58) 341 54 38 or by email at biuro@medbook.com.pl. The customer cannot cancel an order once the goods have been dispatched.
17. Shipping costs are added to the value of ordered goods according to the rules specified on the help pages. The total order value includes the value of ordered products plus the shipping cost. Delivery is carried out in the manner chosen by the customer and specified in the order.
DELIVERY
18. The estimated delivery time is indicated for each product. This is the time between placing the order and the shipment of the ordered goods, excluding non-working days. Orders for items with different delivery times are shipped once the entire order is ready, i.e., after the longest delivery time indicated. In exceptional cases, the online store reserves the right to extend the delivery time after informing the customer, who then has the right to withdraw from the contract.
19. Purchased goods are considered delivered when handed over by the shipping company representative, collected from an automated locker, or personally picked up at the seller's location. Detailed information on delivery methods, times, and costs can be found in the help section.
20. By purchasing an e-book, you agree to the immediate (after payment) sharing of its content, which involves the loss of the right to return. Purchased e-books are sent as a file or link (for self-download) immediately upon payment.
COMPLAINTS
21. All products are covered by a 24-month seller’s warranty in cases of non-compliance with the contract (e.g., printing defects). Complaints are processed within 14 days of receipt.
22. Customers are advised to check the shipment contents in the presence of the courier for completeness and any mechanical damage incurred during transport. If any discrepancies or damage are found, the customer has the right to request that the courier complete a damage report or note issues at the locker. Any signs of damage to the packaging (tears, cracks, wetness, broken security tape, repackaging) should be included in the damage report. After completing the damage report, please inform us by email (biuro@medbook.com.pl) or at the seller’s address.
23. Damaged or defective products should be reported immediately to the seller. During this report, our employee will arrange a convenient replacement method. The store does not accept any returns sent as cash-on-delivery or with imposed shipping costs without prior arrangement.
24. The store refunds the costs of returning the advertised product promptly after receiving the shipment and processing the complaint. If possible, please include proof of purchase (receipt or invoice).
25. Damaged goods will be replaced with a new, defect-free item, or if not possible, the store will offer a discount or refund the incurred costs.
RETURNS
26. Consumers, as defined by the Civil Code, and sole proprietors (for purchases not related to their professional activities) may withdraw from the purchase within 14 days of receipt without stating a reason.
27. This is possible only if the product has not been copied or damaged in any way. Software and other audiovisual materials on electronic media must be returned in their original, intact packaging. If an e-book, audiobook, or other software was provided to the buyer (in the form of a file or active link), the customer loses the right to return.
28. For individually ordered foreign literature whose price depends on the currency exchange rate, the right of return does not apply. In special cases, please contact us directly.
29. Please return the goods—if possible—with the received sales document and a written return declaration <download return form PDF>, secured against damage. A refund for returned goods, including shipping costs by the cheapest available method, will be issued promptly, no later than within 14 days, either directly or by bank transfer to the customer’s indicated account.
30. The cost of returning the goods is non-refundable.
FINAL PROVISIONS
31. By placing an order, the customer knowingly and voluntarily consents to the processing and use of their personal data for order fulfillment. Without this consent, the order cannot be fulfilled.
32. Personal data stored in the medbook.com.pl database is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals regarding personal data processing and the free movement of such data, referred to as "GDPR." Details on data collection and processing are outlined in the Privacy Policy.
33. Matters not regulated by these Terms and Conditions are subject to the provisions of the Civil Code, the Act of March 2, 2000, on the protection of certain consumer rights and liability for damage caused by dangerous products, the Act of July 18, 2002, on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended), and the Act of May 30, ienia add PLN 15 converted to your currency. This is a fee for accepting a SEPA transfer by the beneficiary's bank. Otherwise, the funds posted to our account will be lower than the value of the order and the shipment of the goods will be suspended until the payment is completed.
Update date: 12.11.2024