Front Office Management for the Veterinary Team

Learn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team! Front Office Management for the Veterinary Team, 3^rd Edition covers veterinary office duties ranging from:: scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes two all-new chapters on strategic planning and leadership, updated coverage of office procedures, veterinary ethics, and technology. In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for you to master vital front office tasks!