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Front Office Management for the Veterinary Team
9781437704464
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Choose Paczkomat Inpost, Orlen Paczka, DPD or Poczta Polska. Click for more details
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Description
The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, this manual simplifies essential tasks with step-by-step instructions!
Product Details
44327
9781437704464
9781437704464
Data sheet
- Publication date
- 2010
- Issue number
- 1
- Cover
- paperback
- Pages count
- 488
- Dimensions (mm)
- 216 x 276
- Weight (g)
- 980
Part I: Veterinary Practice as a Business
1. Veterinary HealthCare Team Members
2. The Receptionist Team
3. Team Management
4. Veterinary Ethics and Legal Issues
5. Human Resources
6. Stress and Burnout
7. Practice Design
8. Technology in the Office
9. Outside Diagnostic Laboratory Services
11. Marketing
Part II: Communication Management
11. Client Communications
12. Interacting with a Grieving Client
Part III: Veterinary Practice Systems
13. Appointment Management Systems
14. Medical Records Management
15. Inventory Management
16. Controlled Substances
17. Logs
18. Accounts Receivable
19. Pet Health Insurance
20. Preparing and Maintaining a Budget
21. Occupational Hazards and Safety Issues
22. Security
Part IV: Clinical Assisting in the Veterinary Practice
23. Clinical Assisting
24. Calculations and Conversions
25. Professional Development
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