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Compliance in Veterinary Practice

9780702028403
277.15 zł
249.43 zł Save 27.72 zł Tax included
Lowest price within 30 days before promotion: 249.43 zł
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Description
Compliance in the veterinary field is a very complex issue and it probably the most important issue veterinarians can address in their practices.

This new book will identify the key aspects of how to achieve improved compliance in veterinary practice.

The key to compliance is excellence in communication, and a considerable proportion of the book will be spent on looking at how veterinarians can improve their communication skills - in the consulting room, over the telephone, and also through service marketing.
Product Details
Saunders
37672
9780702028403
9780702028403

Data sheet

Publication date
2008
Issue number
1
Cover
paperback
Pages count
220
Dimensions (mm)
189 x 246
  • Suggested table of contents


    Introduction to compliance/adherence
    Compliance in the medical profession
    WHO survey results
    How compliance is being managed in the medical profession


    Compliance in the veterinary profession
    AAHA study
    What this means for practitioners


    Communication skills
    What are they?
    How do we learn them?
    What are important skills for the veterinarian?


    Internal communication: building the teams efforts
    Practice policies
    Getting the team to follow protocols/policies


    Communication with animal owners in the consulting room
    Communication skills
    Communication dos and donts
    How to make an effective recommendation


    Understanding client psychology
    Client motivation
    Gaining client commitment
    Following through with clients


    External communication: marketing
    Informing clients about wellness healthcare for their pets
    In the waiting room
    In the consulting room
    Advertising
    Email and other contact


    The role of wellness healthcare programmes in compliance
    How to set up and effectively run a wellness healthcare programme


    Disease management and compliance
    Best Practice model for osteoarthritis
    Dental care
    Kidney failure
    Diabetes mellitus, etc


    Measuring compliance
    Importance of measuring compliance
    Systems available to measure compliance
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