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Physician Communication

Physician Communication

Connecting with Patients, Peers, and the Public

9780190882440
256.16 zł
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Description
Communication skills determine how the world perceives us - and how we perceive the world. Communication is at the heart of who we are and all that we do. As a clinician, your communication impacts how you take care of patients, work with colleagues, teach trainees, and engage audiences and the public.Communication encompasses all aspects of human skills, from listening and clearly articulating thoughts to an awareness of physical gestures, specific word choice, tone, and volume. Whether engaging with patients, peers, care teams, family members, residents, researchers, insurance agencies, management, or journalists, successful communication requires focusing on the importance of the relationship and the mission of each interaction. Today, due to the rise of digital technologies includingelectronic medical records, online forums, and video conferences, the content of information, the platform, and the audience are continuously changing and expanding for physicians. There is a great need in the physician community to learn how to facilitate the exchange of information, providepsychosocial support, partake in shared-decision making, translate complex information, and resolve controversies with sound science in a variety of settings. Addressing physicians at every level of training and practice, Physician Communication:: Connecting with Patients, Peers, and the Public will enable providers to examine, analyse, and improve their skills in the art and science of communication. Divided into four sections:: Face-to-face Communications; Digital Communications;Public Speaking; and Traditional Media, this book will help physicians navigate various situations using different methods and modes of communication.
Product Details
OUP USA
87418
9780190882440
9780190882440

Data sheet

Publication date
2019
Issue number
1
Cover
paperback
Pages count
240
Dimensions (mm)
140 x 210
Weight (g)
272
  • Foreword; Preface; Acknowledgments; Chapter One: Face-to-Face Communication; Introduction; Why We Should Care; Patient Satisfaction Surveys; Communication Training Programs; Physician Communications Concerns: What Physicians Fear; What do Patients Want? What do Physicians Want?; Shared Silence - Embrace the Pause; Specific Goals of Communicating with Patients; Learning from Other Communication Training; Learning from Other Professions; The Words We Use; Non-Verbal Communication: Our Body Language; Teaching Communication Skills to Our Trainees: Residents and Students; Further Reading; References; Chapter Two: Digital Communication; Introduction; Social Media; Social Media and Mainstream Medical Media; An Expanding or Contracting Universe?; The Twitter World of Medicine; Physician to Patient Digital Communication; Risks of Social Media; Social Media and Medical Conferences; Physicians Reviews and Ratings on Social Media; Physician Social Networking Websites; Advice for Using Social Media; Electronic Medical Records; Email: Management, Etiquette and Professional Guidelines; Legal Issues; Time Management; Etiquette and Workflow; Common Questions; Exchanging Emails with Patients; Electronic Patient Portals and E-visits; A.M.A. Guidelines for Electronic Communications with Patients; Further Reading; References; Chapter Three: Public Speaking and Presentations; Introduction; Analyze your Communication Style; How to Assess Your Public Speaking; Improve Your Voice (Your Instrument); Four Common Mistakes in Presentations; Know Your Mission, Audience, Content and Yourself; Slide Presentations: PowerPoint and Others; Informal Audiences: Patients and the Public; Dont be Afraid to Ask the Audience Questions; Video Camera Skills; Further Reading; References; Chapter Four: Traditional Media; Introduction; Traditional Media: The Impact on Patients and Physicians; Should you Talk to the Press?; Getting a Call from a Journalist; Caution when Talking to the Media; Television or Skype Interview (What to Wear and How to Say What you Want to Say); Radio Interview; Press Conference - How to Handle a Room Full of Reporters; Writing your Own Articles; Writing an Op-Ed article; Becoming a Source; Chasm of Mistrust in Medical Journalism; Further Reading; References;
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