* Definitions of workplace bullying * Why and how do bullies bully? * The effects of bullying * The boss, the bully and the law * Acknowledging and altering a bullying workplace
Introduction; What is workplace bullying?; Historical and sociological factors:: how the NHS bullying centre developed; Why and how do bullies bully?; The effects of bullying; The boss, the bully and the law; Acknowledging and altering a bullying workplace:: guidance for managers; Learning the lessons:: the NHS as a developing organisation; Suggested further reading; Contacts and resources; References
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