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Developing Communication Skills for Veterinary Practice

Developing Communication Skills for Veterinary Practice

9781119382713
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Description
Developing Communication Skills for Veterinary Practice

Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication.

Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book::

  • Defines each communication skill, demonstrates techniques, and provides examples
  • Emphasizes the importance of communicating effectively with clients and colleagues
  • Provides a process and structure for coaching communication with colleagues
  • Discusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails
  • Outlines best practices for effectively communicating using technology

Developing Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.

Product Details
Wiley-Blackwell
101353
9781119382713

Data sheet

Publication date
2024
Issue number
1
Cover
paperback
Pages count
256
Dimensions (mm)
175.00 x 250.00

  • About the Authors xiii

    How to Use This Book xv

    Acknowledgments xviii

    1 Introduction 1

    Communication Matters 1

    Equip Your Communication Toolbox 2

    Practice, Practice, Practice 3

    Appreciate Communication is An Art and a Science 4

    Build, Maintain, and Sustain Relationships 4

    Enhance Clinical Outcomes 5

    Foster Veterinary Team Culture 8

    Make Time to Communicate 9

    Answer Key 10

    References 10

    2 Communication Styles 12

    Introduction 12

    Set the Scene 14

    Adapt Communication Styles to Clients 14

    Adapt Communication Styles to the Team 22

    Put the Communication Styles into Practice 26

    Take It Away 29

    Answer Key 29

    References 29

    3 Opening-the-Interaction 31

    Introduction 31

    Set the Scene 32

    Opening Client Interactions 33

    Opening Team Interactions 41

    Put the Opening Skills into Practice 43

    Take It Away 46

    Answer Key 46

    References 48

    4 Information- Gathering 49

    Introduction 49

    Set the Scene 51

    Gather Patient, Client, and Environment Information 52

    Gather Situation, Colleague, and Environment Information 72

    Put the Information- Gathering Skills into Practice 76

    Take It Away 79

    Answer Key 80

    References 80

    5 Attending to Relationships 82

    Introduction 82

    Set the Scene 83

    Attend to Client Relationships 84

    Attend to Team Relationships 93

    Put the Relationship Skills into Practice 94

    Take It Away 96

    Answer Key 97

    References 97

    6 Attending to Tasks 98

    Introduction 98

    Set the Scene 100

    Attend to Client Tasks 101

    Attend to Team Tasks 108

    Put the Task Skills into Practice 111

    Take It Away 113

    Answer Key 113

    References 113

    7 Diagnostic and Treatment Planning 115

    Introduction 115

    Set the Scene 117

    Plan with Clients 117

    Plan with the Team 143

    Put the Planning Skills into Practice 145

    Take It Away 150

    Answer Key 150

    References 151

    8 Closing-the-Interaction 155

    Introduction 155

    Set the Scene 157

    Closing Client Interactions 158

    Closing Team Interactions 161

    Put the Closing Skills into Practice 163

    Do- It- Yourself Exercises 163

    Take It Away 164

    Answer Key 164

    References 164

    9 Communication Coaching 165

    Introduction 165

    Set the Scene 168

    Attend to the Process of Communication Coaching 168

    Attend to the Content of Communication Coaching 182

    Commonly Asked Questions Related to Communication Coaching 183

    Colleague Scenario 185

    Team Scenario 186

    Talk Through Technology – Video- Recording 187

    Put the Coaching Skills into Practice 189

    Take It Away 190

    Answer Key 191

    References 191

    10 Transferring the Skills to Various Contexts 193

    Introduction 193

    Scenarios 194

    Client Conversations 194

    Team Conversations 205

    Take It Away 213

    References 214

    11 Now What? 216

    Twelve Recommendations 217

    Put the Communication Skills into Practice 218

    Take It Away 224

    References 224

    Appendices – Tools to Support Coaching and Communication Skills Learning Sessions 225

    Appendix A: 20 Communication Skills 226

    Appendix B: Coaching Process Card 229

    Appendix C: Communication Skills Checklist 233

    Index 235

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