Nurses and others in the front-line(paramedics, ambulance staff, hospital and GP receptionists, social workers etc) are reporting an increasing incidence of violence and aggression from patients/clients. Some of these outbursts have resulted in permanent injury, even death, to the health care worker. The book is structured so that the notion of violence becomes more explicit with each succeeding chapter, until finally the violent outburst arrives. It offers practical prevention and management strategies, based on sound research, and provides a comprehensive view of the problem which will be of value to people working in a variety of clinical situations.
Section 1: General Overview of Violence and Aggression Introduction The Dynamic of Violence and Aggression Phases of Violence and Aggression Section 2: Options Available in the Phases of Violence and Aggression Phase 1: Phase of Relative Normality Observation, Surveillance and Diversionary Techniques Resources and Staffing Phase 2: Phase of Pre-Aggression. Intervention Modalities and Models Controlling Measures and Management Phase 3: Phase of Attack Isolation Techniques Physical Restraint Mechanical Control Chemical Control Section 3: Corollaries of Violence and Aggression Serious Situations Injuries, Job Stress and Burnout Learning from Experience
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