Professional and Therapeutic Communication, second edition, provides students with a comprehensive understanding of communication as they enter complex and diverse multidisciplinary healthcare environments. It guides students through concepts fundamental to both the professional and therapeutic elements of the caring relationship and all aspects of interpersonal interaction that are essential to safe, high-quality healthcare. The book is updated with rich pedagogical features to support student learning and includes additional content focusing on the important use of self in communication, extending into concepts of reflection and practice. It promotes skills development throughout with an emphasis on providing content for healthcare students from all health disciplines so they can effectively communicate with patients, clients and consumers in contemporary healthcare contexts.
Part 1: Communicating Professionally and Therapeutically; Chapter 1: An Introduction to Professional and Therapeutic Communication; Chapter 2: Principles and Practices in Communication; Chapter 3: Communication and Self; Chapter 4: Reflection and Clinical Supervision; Part 2: Professional and Therapeutic Communication in Context; Chapter 5: Interprofessional Communication; Chapter 6: Communicating in Culturally Diverse Contexts; Chapter 7: Communication within the Organisation; Chapter 8: Communication and the Community ; Part 3: Ethical and Supportive Communication; Chapter 9: Safety and Quality in Clinical Communication; Chapter 10: Confidentiality, Privacy and Communication; Chapter 11: Advocacy and the Health Professional Role; Chapter 12: Managing Conflict; Part 4: Communication Literacy; Chapter 13: Communication and Health Literacy; Chapter 14: Academic Writing and Communication Skills; Chapter 15: Digital Communication;
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