Develop the skills and techniques you need to communicate effectively with patients, families, and colleagues while examining the critical role communication plays in assuring the safe and ethical practice of nursing. Youll explore all of the critical ways your ability to communicate successfully can positively impact not only nurse-client, nurse-family, and colleague-colleague relationships, but also your ability to make the work environment less stressful and to manage professional and personal challenges. Redeem the Plus Code inside new, printed texts to access your Davis Plus resources, including your Davis Digital Version, your complete text online as well as skill-building interactive exercises.
I. Developing Successful Nurse Communication 1. Communication and Behavior 2. Emotional Intelligence 3. Respectful and Effective Listening 4. Assertiveness II. Why Successful Nurse Communication is Critical 5. Patient Safety 6. Patient Experience 7. Respectful Workplaces 8. Managing Stress and Strategies for Self-Care III. Organizations and Successful Nurse Communication 9. Understanding Organizational Culture 10. Collaboration and Team Development 11. Complex Adaptive Systems 12. Change Agents, Quality Improvement, and the Learning Organization IV. Successful Nurse Communication in Action 13. Diversity, Inclusion, and Dignity 14. Health Information Technology and Digital Communication 15. Preparing for Leadership Epilogue:: From Theory to Practice
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