Written in a clear, engaging style, Plunketts Procedures for the Canadian Medical Administrative Assistant, 6th Edition, provides instruction for all the essential o?ce procedures required by todays health services administrative assistants in Canada - whether working in a medical o?ce, a complementary care o?ce, or in a hospital setting. Chapters address the diverse skills and knowledge required by a medical o?ce administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, ?ling, appointment booking, physical and virtual meetings, billing (ICD- 10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and con?dentiality, hospital procedures, cross-cultural communication, and more. Three new chapters explore health cares evolving landscape, therapeutic communication, and pharmacology, while a revised art program visually reinforces key concepts. Accompanied by a robust o?ering of invaluable learning resources on Evolve, this is the only text youll need to prepare for your career in health care administration assistance.
Part 1: Introduction to the Health Care Environment 1. Your Future as a Medical Administrative Assistant 2. Health Associations and the Law
Part 2: Tools and Procedures for the Medical Administrative Assistant 3. Therapeutic Communications - NEW! 4. Telephone Management and eCommunication Tools 5. Reception, Booking Appointments, and Clinical Responsibilities 6. Office Correspondence: Mail, Memos, Letters, and Envelopes 7. The Procedures Manual 8. Pharmacology - NEW! 9. Health Records and Information Management 10. Hospital Records, Requisitions, and Reports 11. Health Insurance Plans 12. Financial Records 13. Managing Office Supplies 14. Meetings and Minutes
Part 3: Career Development 15. Your Job Search 16. Health Care in an Evolving Environment - NEW!
Appendices A. Common Abbreviations Used in the Health Care Field B. Laboratory Medicine C. Commonly Prescribed Medications D. Reference Sources
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