This revised and updated edition continues to discuss in detail the methods and measures of planning, organizing, staffing, directing and controlling a hospital and its administration. The new edition highlights the usage of scientific techniques to improve the overall services of the hospital, its management, and hence, the patients. Three appendices namely—Is Section 304A of the Indian Penal Code applicable to Doctors?, Is it Essential to take the Consent of the Patient before Surgery? and Guidelines to Consumer Forums in case of Medical Negligence or Deficiency in Service—are given in the book. Primarily intended for the students pursuing Masters in Hospital Administration (MHA), diploma in Hospital Administration or Health Care Services, and undergraduate and postgraduate courses in Nursing, the book would be equally useful for hospital administration staff, nurses, and HRM professionals who are serving Medical industry. New to this edition Two new chapters, namely, Corporate Social Responsibility and An Introduction to Management have been added. The latest National Health Policy 2017 announced by the Government of India has been briefly discussed. NITI AAYOG has also been incorporated in this edition.
Preface Preface to the First Edition Acknowledgements 1. An Introduction to Management 2. History, Growth and Classification of Hospitals in India 3. Health Services Through Five Year Plans 4. National Health Policy 2002 5. Hospital Administration 6. Corporate Social Responsibility (CSR) 7. Administrative Steps Required to be Taken in Establishing a New Hospital 8. Patient’s Safety 9. Hospital Information System 10. Human Resource Management in Hospitals—An Overview 11. Evolution of Human Resource Management and its Role in Hospitals 12. Organizing the Human Resource Department 13. Manpower Planning 14. Recruitment, Selection and Induction 15. Training and Management Development 16. Wage and Salary Administration 17. Employee’s Performance Appraisal 18. Working Conditions, Safety, Welfare and Employees’ Health Services 19. Promotions, Transfers and Dismissals/Resignations 20. Communication 21. Counselling 22. Collective Bargaining in Hospitals 23. Discipline and Disciplinary Action 24. Human Resource Audit 25. Organization Development 26. Management by Objectives 27. Human Relations in Hospitals 28. Importance of Teamwork in Hospitals 29. Bio-Medical Waste Management in Hospitals 30. Legal Tips for Hospital Administrators Appendices A:: Is Section 304A of the Indian Penal Code Applicable to Doctors? B:: Is It Essential to Take the Consent of the Patient Before Surgery? C:: Three Guidelines to Consumer Forums While Trying a Case of Medical Negligence or Deficiency in Service Index
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