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Zarządzanie jakością relacji w organizacjach ochrony zdrowia
9788380851399
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Description
Praca dotyczy relacji interpersonalnych i międzyorganizacyjnych w instytucjach zajmujących się ochroną zdrowia. Zdaniem autorki zaburzenia komunikacji przekładają się na obniżenie poziomu usługi zdrowotnej. Oprócz technicznych aspektów porozumiewania się, na poprawę jakości usług, w tym podstawową relację lekarz – pacjent, mogą wpływać elementy pozamedyczne:: uczucia i emocje. Autorka dowodzi, że analiza stosunków interpersonalnych w organizacjach ochrony zdrowia pozwala odkryć potencjał tkwiący w jakości relacji, którego wykorzystanie zapewni bezpieczeństwo i dobry poziom świadczonych usług zdrowotnych.
Product Details
13854
9788380851399
978-83-8085-139-9
Data sheet
- Published in
- Warszawa
- Publication date
- 2016
- Issue number
- 1
- Cover
- paperback
- Pages count
- 174
- Dimensions (mm)
- 160 x 230
- Weight (g)
- 285
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