Widely varying patient needs, a wide provider mix, significant power differentials, and a heightened emotional state all contribute to barriers in communication in the medical field and all of these elements are magnified in an emergency department. Communication in Emergency Medicine highlights key challenges to effective communication in Emergency Medicine that may be experienced by healthcare providers, students, nurses, and even hospital administrators. The textaddresses these pitfalls by demonstrating how a mix of foundational communication techniques and leadership skills can be used to successfully overcome barriers in information exchange highlighted by real-life clinical scenarios with an emphasis on avoidable pitfalls. Chapters explore principles of communication,patient and family interactions, and communications within and outside of the healthcare system, rounding off with a number of case studies. The approach of utilizing the environment of an emergency department with high stakes conflicts faced every day by medical professionals distinguishes Communication in Emergency Medicine as an ideal resource for Emergency Medicine providers, with lessons which can also be applied in many other settings as well.
Section I. Emergency Medicine Communication Principles; 1. Communication Styles; Matt Rustici; 2. Conflict Management; Deirdre Goode and Stephen J. Wolf; 3. Keys to Effective Communication; Kirsten J. Broadfoot and Todd A. Guth; Section II. Patient and Family Interactions; 4. Patient Communication; Michael Breyer and Lee Shockley; 5. Communication with Family; Daniel L. Handel and Stefani D. Madison; 6. Communication with Minors in Emergency Settings; Kevin P. Carney; 7. Communication in the Era of Telemedicine; Kevin McGarvey; Section III. Communication with Providers, Staff, and Personnel within the Healthcare System; 8. Provider-Nurse Communication; Anna Engeln and Hillary Giorgio Lippke; 9. EMS Communication; Whitney Barrett and Benjamin Fisher; 10. Communication with Hospital Administration; Christopher M. McStay; 11. Interactions with Consultants; Taylor Burkholder and Jennie Buchanan; 12. Communication in Medical Resuscitation and the Post-Code Debrief; Sarah M. Perman; 13. The Art of Communication in Meetings; Melanie Jones; 14. Feedback and Communication with Learners in an Emergency Department; Bonnie Kaplan; 15. Electronic Health Records; Michael S. Victoroff; Section IV: Communication Outside of the Healthcare System; 16. Media Communication; Christopher B. Colwell; 17. E-mail and Social Media; Zach Jarou, Matt Zuckerman, and Todd Taylor; Cases; Resources;
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