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The book examines::
Series Editors:: Rosalind Plowman and Nicki Thorogood.
Data sheet
Section 1: Introduction
A systems approach to health services
Challenges facing health services
Formal and lay care
Section 2: Inputs to health care
Diseases and medical knowledge
Medical paradigms
Staff: the challenge of professionalism
Funding health care
Section 3: Processes of health care
The need and demand for health care
The relationship between need and use
Staff–patient interactions
Public as consumers and policy makers
Section 4: Outcome of health care
Outcomes
Section 5: Organization of services
Analysing health systems
Why are health systems the way they are?
Low and middle income countries: from colonial inheritance toprimary care
Low and middle income countries: from comprehensive primary careto global initiatives
Health services in high income countries
Section 6: Quality improvement
De?ning good quality health services
Performance assessment
Improving quality of care
Glossary
Index