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Data sheet
Part one:: Contexts
Managed care at the crossroads
Managed care
an American practitioners perspective
The modernization agenda
Part two:: Managed care in practice
The new primary care is managed care
Evidence-based medicine in practice
Utilization management in primary and community care
Utilization management in acute inpatient care
Case management of the at-risk elderly
Managed care and mental health
Part three:: Developing the managed care agenda
Benchmarking in healthcare performance management
Modernizing the healthcare workforce
The consumer
last but not least
Index.