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Written in a clear, engaging style, Plunketts Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by todays medical office administrative assistants in Canada - whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources.
Data sheet
Part 1: Introduction to the Health Care Environment
1. Your Future as a Medical Administrative Assistant 2. Health Associations and the Law
Part 2: Tools and Procedures for the Medical Administrative Assistant
3. Reception, Booking Appointments and Clinical Responsibilities 4. Patient Records Management 5. The Telephone and eCommunication Tools 6. Office Correspondence: Mail, Memos, Letters, and Envelopes 7. Health Insurance Plans 8. Financial Records 9. Managing Office Supplies 10. The Procedures Manual 11. Meeting Organization 12. Hospital Records, Requisitions, and Reports
Part 3: Career Development
13. Your Job Search
Appendices: ? Appendix A: Common Abbreviations Used in the Health Care Field ? Appendix B: Laboratory Medicine ? Appendix C: Pharmacology ? Appendix D: Reference Resources