Plunketts Procedures for the Medical Administrative Assistant, 4th edition, provides instruction for all the essential office procedures required by todays medical administrative assistants in Canada, whether they work in a medical office, a complementary care office, or in a hospital setting.
Written in a clear, engaging style, this new edition contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical administrative assistant, such as good communication, stress management, medical transcription, filing, and appointment booking.