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Part of the new Medical Assisting Made Incredibly Easy series, this text presents the core administrative skills needed by medical assistants in a light-hearted, humorous, readable, extremely practical style that makes teaching and learning fun. A host character guides students through all the administrative skills needed to pass certification exams required by CAAHEP and ABHES. Boxes with eye-catching icons provide practical advice about legal concerns, workplace scenarios, professionalism, and study skills. More than 300 full-color illustrations enhance visual learning.
A Study Guide and an online course are available as additional purchases. A free Instructor's Resource CD-ROM including PowerPoint slides and lecture notes is available from Lippincott Williams & Wilkins to instructors who adopt the text.
Data sheet
Preface Users Guide Reviewers
Part 1:: GENERAL SKILLS
Chapter 1::Communications skills for Medical Assistants
Chapter 2:: Law and Ethics for Medical Assistants
Chapter 3:: Operational Functions
Operational Functions
Part 2:: ADMINISTRATIVE SKILLS
Chapter 4:: Managing Appointments and Schedules
Chapter 5:: Documentation
Chapter 6:: Managing Finances
Chapter 7:: Medical Coding
Chapter 8:: Health Insurance and Claims
Glossary Figure Credits Index