Management and Leadership in the Clinical Laboratory

PART I Introduction to Laboratory Management
and Leadership Principles
1 The Changing Nature of Clinical
Laboratory Management
2 Essential Concepts of Management
3 Leadership Foundations for Managing Effectively
4 Professionalism and Leadership: Modeling Professional
Behaviors

PART II Planning: How to Get There From Here
5 Organizational Design: Key to Creating
High Performance
6 Strategic Planning and Goal Setting
7 Establishing Policies and Operational Procedures
8 Financial Planning and Budget Allocation
9 Healthcare Reimbursement

PART III Organizing: Transforming Strategy
Into Actions
10 Fundamentals of Quality Management
11 Workflow Process Design and Management
12 Using Critical Thinking to Identify Effective Management
Solutions
13 Leading With Effective Communication
14 Managing Healthcare Information Systems
15 Delegating Effectively

PART IV Staffing: Putting the Right Person
in the Right Job
16 Workforce Management and Succession Planning
17 Workforce Development and Strategic Employee
Improvement Planning
18 Education, Training, and Assessment in the Clinical
Laboratory
19 Employee Empowerment, Engagement,
and Motivation

PART V Directing: Setting the Compass
20 Time Management and Personal Accountability
21 Managing Stress and Work-Life Balance
22 Leading Through Coaching
23 Leading High-Performance Teams
24 Leadership in High-Performance Organizations

PART VI Controlling: Performance Measures,
Regulation, and Compliance
Management
25 Government Regulations and the Impact on Laboratory
Operations
26 Developing Performance Standards
Through Benchmarking
27 Clinical Laboratory Safety Management

PART VII Strategic Growth and Sustainability
28 Organizational Change Management
29 Public Relations and Marketing Strategies in the Clinical
Laboratory
30 Clinical Research and Innovation

Index