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Veterinary Practice Management
Veterinary Practice Management

Veterinary Practice Management

A Practical Guide

9780702026966
272,11 zł
244,90 zł Zniżka 27,21 zł Brutto
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Opis
Todays practices need to be well managed in order to survive in a very competitive world. This practical guide tells you everything you need to know about running a successful and efficient veterinary practice, from improving management strcuctures to advice on how to improve the financial standing of the business.
Szczegóły produktu
Butterworth-Heinemann
37371
9780702026966
9780702026966

Opis

Rok wydania
2002
Numer wydania
1
Oprawa
miękka foliowana
Liczba stron
276
Waga (g)
536
  • Preface

    1 The structure of veterinary practice
    The buildings
    The types of veterinary practice
    Ownership
    The services
    The veterinary staff

    2 Factors affecting the change in structure of veterinary practice
    External factors
    Internal factors

    3 The management of veterinary practices
    Management of veterinary practices in the twentieth century
    The veterinary practice as a business
    Management of veterinary practices in the twenty-first century

    4 What is a veterinary practice manager?
    Todays practice managers
    The role of a practice manager
    Real-life managers
    The changing role of the practice manager

    5 Managing yourself
    Managing your job
    Managing your time
    Yourself 000

    6 Business planning
    Where are we now?
    Where do we want to go?

    7 Managing human resources - importance of staff, recruitment and discipline
    Why are staff important?
    Staff costs
    What do you want from your staff?
    What do your staff want from you?
    Recruitment
    Discipline

    8 Principles of employment law
    Discrimination
    Maternity rights
    Rights for working parents
    The right to time off for family emergencies
    Part-time work
    National minimum wage
    Working Time Regulations
    Redundancy
    Dismissal

    9 Managing human resources - teamwork, communication and managing change
    Teamwork
    Communication
    Managing change

    10 Managing human resources - training and appraisals
    Training
    Appraisals

    11 Client care 000
    What does the client want?
    How to provide good client care
    Measuring and maintaining good client care
    Dealing with client complaints
    Dealing with difficult clients
    Excellence in customer service

    12 Sales and marketing
    What is sales and marketing and whats the difference?
    Why do we need it?
    General marketing principles
    The marketing plan
    Marketing of products
    Marketing services
    Marketing the practice
    Marketing tools

    13 Understanding financial accounts
    Why have financial accounts?
    Accounting basics
    What is a profit and loss account?
    What is a balance sheet?
    Interpreting financial accounts

    14 Management accounts and financial planning
    Management accounts
    Figures derived from the accounts
    Figures derived from income analysis
    Other figures
    Financial management
    Budgeting for profit
    Budgeting for cash
    Budgeting for capital expenses

    15 Stock management
    Where are you now?
    Where do you want to be?
    How are you going to get there?

    16 Pricing of fees and products
    Pricing of products
    Dispensing and injection fees
    Fee setting
    Effects of changing selling price
    Discounts
    Surcharges
    Problems arising from prices

    17 Information technology
    The use of computers in veterinary practice
    Choosing and evaluating a system
    Contingencies

    18 Office management
    Record keeping
    Credit control
    Office equipment
    Telecommunications
    Premises management
    Security

    19 Health and safety
    Why carry out health and safety?
    Health and safety legislation
    Enforcing bodies
    Responsibility for health and safety
    The practices health and safety policy
    Risk assessments
    Control of substances hazardous to health (COSHH)
    Staff training

    20 Pharmacy and dispensing
    Drug storage and management
    Health and safety
    Dispensing

    21 Statutory and ethical aspects of practice
    Insurance and pensions
    Taxes
    Business structure
    Ethics

    22 Who should do the managing?
    Resistance to employing managers
    Does your veterinary practice need a practice manager?
    The pitfalls
    Well, who should do the managing?

    23 Where do we go now?
    Management training
    Management roles
    Adapting to change
    Using staff
    Specializing
    Expanding
    Contracting
    Diversifying
    Strategic planning

    Appendix Useful contacts

    Index

Zobacz nowsze wydanie:

Veterinary Practice Management
Veterinary Practice Management
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