This well-respected text is designed to teach readers about leadership and the management process, as well as supplying practical information about nursing administration. Chapters in Part 1 lay the foundation for what it takes to lead in the clinical setting, such as communication, stress management, decision-making, power, and politics. In Part 2, management skills and issues are presented including financial management, culture and change, and development and evaluation of personnel. Throughout this edition, an emphasis on a global approach reflects the dynamic and evolving clinical environment.
PART 1. LEADERSHIP 1. Communications 2. Stress Management 3. Decision-Making Process and Tools 4. Motivation and Morale 5. Power, Politics, and Labor Relations 6. Conflict Management 7. Theories of Leadership
PART 2. MANAGEMENT 8. Strategic and Operational Planning 9. Financial Management, Cost Containment, and Marketing 10. Organizational Concepts and Structures 11. Organizational Culture and Change 12. Selection and Development of Personnel 13. Staffing and Scheduling 14. Evaluation and Discipline of Personnel 15. Continuous Quality Improvement, Risk Management, and Program Evaluation