Effective communication skills are crucial in all aspects of nursing practice - this book will enable you to communicate effectively and with confidence in your professional practice. It focusses on the communication skills needed for the development of effective professional and therapeutic relationships. It is a how to do it book that relates the theory of effective and ethical communication to the practice of nursing and provides a framework for developing communication skills to meet a variety of nursing situations.
1. Introduction. 2. Reflecting on Practice. 3.Ensuring Respect and Dignity., 4. Empathy and Comfort Skills. 5. Interview and Assessment Skills. 6. Assertiveness, advocacy and negotiation skills. 7. Communicating where Barriers Exist. 8. Dealing with Difficult Situations. 9. Working in groups and teams. 10 Teaching skills. Bibliography. Glossary. Appendix. Index.
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