Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggss Interpersonal Relationships:: Professional Communication Skills for Canadian Nurses, Second Edition helps students develop essential skills for communicating effectively with patients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures students learn how to apply theory to real-life practice.
Part I: Theoretical Foundations and Contemporary Dynamics in Person-Centred Relationships and Communication 1. Historical Perspectives and Contemporary Dynamics 2. Clarity and Safety in Communication 3. Professional Guides for Nursing Communication 4. Critical Judgement: Critical Thinking and Ethical Decision Making
Part II: Essential Communication Competencies 5. Developing Person-Centred Communication Skills 6. Variation in Communication Styles 7. Cultural Contexts and Communication 8. Engaging with Humility: Authentic Interpersonal Communication in Partnership with Indigenous Peoples 9. Communicating in Groups
Part III: Relationship Skills in Health Communication 10. Self-Concept in Professional Interpersonal Relationships 11. Developing Person-Centred Therapeutic Relationships 12. Bridges and Barriers in Therapeutic Relationships 13. Communicating with Families Part IV: Communication for Health Promotion and Disease Prevention 14. Resolving Conflicts Between Nurse and People Receiving Care 15. Communication Strategies for Health Promotion and Disease Prevention 16. Communication in Health Teaching and Coaching 17. Communication in Stressful Situations
Part V: Accommodating People with Special Communication Needs 18. Communicating with People with Communication Disorders 19. Communicating with Children 20. Communicating with Older People 21. Communicating with People in Crisis 22. Communication Approaches in Palliative Care
Part VI: Collaborative Professional Communication 23. Role Relationship Communication within Nursing 24. Interprofessional Communication 25. Communicating for Continuity of Care 26. e-Documentation in Health Information Technology Systems 27. Digital Health and Communication Technology
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