Quality Management in Hospitals

Part 1:: Quality in Healthcare
1. QUALITY
Part 2:: Improvement of Quality of Services in Hospitals
2. HOW TO IMPROVE THE QUALITY OF SERVICES IN HOSPITALS
Part 3:: Certification/Accreditation of Hospitals
3. ISO CERTIFICATION
4. NABH ACCREDITATION
5. JOINT COMMISSION ON ACCREDITATION OF HEALTHCARE ORGANIZATIONS (JCAHO)
JCI Accreditation Program
6. IDEAL APPROACH TO QUALITY
Part 4:: Quality Management at Departmental Level
7. PATIENT FRIENDLY HOSPITAL
8. FRONT OFFICE
9. OUTPATIENT DEPARTMENT
10. EMERGENCY SERVICE
11. DEPARTMENT OF DENTAL SURGERY
12. PATHOLOGY DEPARTMENT
13. RADIOLOGY DEPARTMENT
14. OPERATION THEATER (OT) DEPARTMENT
15. BLOOD BANK
16. PHYSIOTHERAPY AND REHABILITATION DEPARTMENT
17. MATERNITY SERVICES
18. INPATIENT AREAS (WARD UNIT)
19. INTENSIVE CARE UNIT (ICU)
20. NEONATAL INTENSIVE CARE
22. PHARMACY SERVICE
23. MEDICAL RECORDS DEPARTMENT
24. CENTRAL STERILE SUPPLY DEPARTMENT (CSSD)
25. DIETARY SERVICE
26. LAUNDRY SERVICE
27. HOUSEKEEPING SERVICE
29. CENTRALIZED GAS AND VACUUM SUPPLY SERVICE
30. HOSPITAL INFORMATION SYSTEM (HIS)
31. SECURITY SERVICE
32. FIRE SAFETY SERVICE
33. ACCOUNTS DEPARTMENT
34. MARKETING AND PUBLIC RELATIONS
35. NURSING SERVICE
36. HUMAN RESOURCE DEPARTMENT (HRD)
37. MORTUARY SERVICE
38. OUTREACH SERVICES
Part 5:: Important Programs for Hospitalwide Improvement of Services
39. STATUTORY COMPLIANCE IN HOSPITALS.
41. DISASTER MANAGEMENT PROGRAM IN A HOSPITAL
42. INFECTION CONTROL PROGRAM
43. BIOMEDICAL WASTE MANAGEMENT PROGRAM
44. EQUIPMENT MANAGEMENT PROGRAM
45. TRAINING PROGRAM IN A HOSPITAL
46. PATIENTS INFORMATION AND EDUCATION PROGRAM
47. RIGHTS AND RESPONSIBILITIES OF PATIENTS
Part 6:: Evaluation of Performance
48. APPROACHES TO EVALUATION OF THE SUCCESS OF QMS 339
49. EVALUATION THROUGH STATISTICAL APPROACH
50. EVALUATION THROUGH MEDICAL AUDIT
51. EVALUATION THROUGH NURSING AUDIT
52. EVALUATION THROUGH EQUIPMENT AUDIT
53. EVALUATION THROUGH PATIENT SATISFACTION SURVEY.Part 7:: Annexures.ANNEXURE
INDEX