This complete procedures manual for management of the dental office details step-by-step instructions for performing essential front office skills. Changing technology, managed health care, and federal regulations continue to have an impact on the dental office. The sixth edition is completely updated to reflect a contemporary paperless office along with HIPAA regulations featured throughout. A new Case Studies feature has been added to each chapter to help students apply knowledge to true-to-life situations. A practice management CD-ROM from EagleSoft/Patterson Dental Supply is bound into each text.
PART 1: BUSINESS MANAGEMENT 1. The Business of Dentistry 2. Dental Team Management 3. Patient Management 4. Legal and Ethical Issues in the Dental Business Office 5. New Technology in the Business Office 6. Office Design and Equipment Placement PART 2: COMMUNICATION MANAGEMENT 7. Working with Dental Office Documents 8. Business Record Storage 9. Written Communication 10. Telecommunications PART 3: BUSINESS OFFICE SYSTEMS 11. Appointment Management Systems 12. Inventory Systems and Supply Ordering 13. Recall Systems 14. Dental Insurance 15. Bookkeeping Systems/Accounts Receivable 16. Other Financial Systems 17. Infection Control Systems PART 4: THE DENTAL ASSISTANT IN THE WORKPLACE 18. Marketing Your Skills