Kinn's The Administrative Medical Assistant

• Introduction

• Becoming a Successful Student

The Healthcare Industry

Unit One: Introduction to Medical Assisting

The Medical Assisting Profession

Professional Behavior in the Workplace

Interpersonal Skills and Human Behavior

Medicine and Ethics

Medicine and Law

Unit Two: Administrative Medical Assisting

Computer Concepts

Telephone Techniques

Scheduling Appointments

Patient Reception and Processing

Office Environment and Daily Operations

Written Communications and Mail Processing

Unit Three: Health Information in the Medical Office

The Paper Medical Record (formerly Medical Records Management)

The Electronic Medical Record

Health Information Management

Privacy in the PhysicianŐs Office

Unit Four: Billing and Coding Procedures

Basics of Diagnostic Coding

Basics of Procedure Coding

Basics of Health Insurance

The Health Insurance Claim Form

Professional Fees, Billing, and Collecting

Unit Five: Financial and Practice Management

Banking Services and Procedures

Management of Practice Finances

Medical Practice Management and Human Resources

Medical Practice Marketing and Customer Service

Unit Six: Assisting with Medical Specialties

Assisting with Medical Emergencies

Unit Seven: Career Development

Career Development and Life Skills

Procedure Checklists

English-Spanish Terms