Nurses need highly developed skills in order to communicate sensitively and collaboratively, across a wide range of media, with patients, clients, and colleagues from a variety of backgrounds. This textbook offers a comprehensive introduction to essential communication skills with an emphasis on practical application within modern healthcare settings. Supporting students and practitioners in developing a patient-centred and therapeutic framework for communication, it features research from a wide range of healthcare contexts, and provides exercises and action plans to help nurses integrate psychological and healthcare communication theory into their day-to-day professional practice. Renowned for its clear, accessible and engaging guidance, this is an indispensable textbook for all undergraduate nursing students.
PART I:: THE THEORETICAL FOUNDATIONS OF COMMUNICATION IN NURSING.- 1. Communication Theory.- 2. Nursing Theory.- 3. Effective Communication.- PART II:: THE COMMUNICATION PROCESS IN NURSING.- 4. Communication Skills.- 5. Barriers to Effective Communication.- 6. Conflict.- 7. Collaborative Communication.- 8. Communicating in Difficult Situations.- PART III:: THE DEVELOPMENT OF THERAPUTIC COMMUNICATION SKILLS.- 9. The Role of Personal Self-awareness in Developing Therapeutic Communication Skills.- 10. Experiential Learning
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