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Healthcare Communication

Healthcare Communication

9780853697497
207,90 zł
197,50 zł Zniżka 10,40 zł Brutto
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Opis
This is a training manual on communication for healthcare professionals. This text is a practical training manual on communication and how to establish sound, professional, practical, rewarding relationships which will support effective therapy and enhance patient health and morale. General chapters are included on effective communication and developing communication skills and then more focused chapters contain the specifics of dealing with, for example, complaints, critical care, death and dying, grieving relatives and then also written communication, personal communication such as presentations, application and interview techniques. The book aims to be interactive and engaging, as all communication should be with the use of exercises, space for reader comments and questions and a range of observational projects and training exercises. The content throughout is related to healthcare situations, with examples and case studies and references are made to nursing, pharmacy and medicine throughout the core material.
Szczegóły produktu
Pharmaceutical Press
100495
9780853697497
9780853697497

Opis

Rok wydania
2009
Numer wydania
1
Oprawa
miękka foliowana
Liczba stron
320
Wymiary (mm)
1890.00 x 2460.00
Waga (g)
680
  • 1. What Is Communication and Why Do We Communicate?; 2. Effective Written and Spoken Communication; 3. Patients: Who They Are and What Are They Like?; 4. What are the Primary Skills of Effective Interpersonal Communication?; 5. The Secrets of Interpersonal Communication; 6. How Can You Develop Your Skills?; 7. Communications with the Outside World; 8. Influencing and Negotiating (including developing public health messages); 9. Interviewing and Counselling; 10. Communication in a Team; 11. Risk Communication; 12. Care in the Community; 13. Inpatient Care; 14. Critical Care; 15. Death and Dying; 16. Grief, Anger and Violence; 17. Customer Service; 18. Managing Complaints; 19. Media Relations; 20. Graphic Design: Making Print Work; 21. Managing Meetings; 22. Going for a Job; 23. Anticipating and Managing Crisis Communications; 24. Management Communications.
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