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Front Office Management for the Veterinary Team

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Front Office Management for the Veterinary Team
Front Office Management for the Veterinary Team

Front Office Management for the Veterinary Team

9781437704464
292,27 zł
263,04 zł Save 29,23 zł Tax included
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Description

The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, this manual simplifies essential tasks with step-by-step instructions!

Product Details
Saunders
44327
9781437704464
9781437704464

Data sheet

Rok wydania
2010
Numer wydania
1
Oprawa
miękka foliowana
Liczba stron
488
Wymiary (mm)
216 x 276
Waga (g)
980

  • Part I: Veterinary Practice as a Business

    1. Veterinary HealthCare Team Members

    2. The Receptionist Team

    3. Team Management

    4. Veterinary Ethics and Legal Issues

    5. Human Resources

    6. Stress and Burnout

    7. Practice Design

    8. Technology in the Office

    9. Outside Diagnostic Laboratory Services

    11. Marketing

    Part II: Communication Management

    11. Client Communications

    12. Interacting with a Grieving Client

    Part III: Veterinary Practice Systems

    13. Appointment Management Systems

    14. Medical Records Management

    15. Inventory Management

    16. Controlled Substances

    17. Logs

    18. Accounts Receivable

    19. Pet Health Insurance

    20. Preparing and Maintaining a Budget

    21. Occupational Hazards and Safety Issues

    22. Security

    Part IV: Clinical Assisting in the Veterinary Practice

    23. Clinical Assisting

    24. Calculations and Conversions

    25. Professional Development

See next edition:

Front Office Management for the Veterinary Team
Front Office Management for the Veterinary Team
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